Gap Reviews

Nice basic t-shirts and you can get them with a big discount. I order here regularly and the quality is on a high level.

BE AWARE!! - Their online return policy on all GAP-GAP FACTORY-OLD NAVY is a complete SCAM! You have 30 days from SHIPMENT date to have your returned package ARRIVE to their warehouse! And it can take up to 15 days for it to arrive!!! This means that you basically really have just 15 days from the day your order will be shipped to you to the day you make the return. Assuming that the original order might take up to 7 days to arrive to you, you only have about 8 days to decide if you are keeping the items or not. Good luck!! I spoke with a customer service agent on June 20th for an order that was placed on May 28th and he told me that if I mail my package today it's not sure it will arrive by June28th at the warehouse as it might take up to 15 days, so if it doesn't arrive on time the return of 150$ won't be accepted!! But he said: " I'd suggest you try to make the return and STAY POSITIVE!!!" wow...!! This really is a scam.. He also suggested that I return my items in store as that would be the safest way to make sure my return is accepted. The order includes both old navy and gap items and to return it I'd have to go to both stores because they wouldn't process it just in one of them! For a company as major as GAP INC you would expect a more professional and respectful policy towards customers...

BE AWARE! - Their online return policy on all GAP-GAP FACTORY-OLD NAVY is a complete SCAM! You have 30 days from SHIPMENT date to have your returned package ARRIVE to their warehouse! And it can take up to 15 days for it to arrive! This means that you basically really have just 15 days from the day your order will be shipped to you to the day you make the return. Assuming that the original order might take up to 7 days to arrive to you, you only have about 8 days to decide if you are keeping the items or not. Good luck! I spoke with a customer service agent on June 20th for an order that was placed on May 28th and he told me that if I mail my package today it's not sure it will arrive by June28th at the warehouse as it might take up to 15 days, so if it doesn't arrive on time the return of 150$ won't be accepted! But he said: " I'd suggest you try to make the return and STAY POSITIVE!" wow...! This really is a scam..

Yo! Gap seems to be the best retail company for those seeking for some nice quality clothes for a kinda low price. I personally was aware of this brand even before it captured the mass market. I thought that it would be a breakthrough, hence nowadays we can behold this picture. Many people wear attire from this brand and it seems to me this tendency will last for several decades more.

I want to give a big thanks and help from Abu Dhabi Al Wahda mall staff name Catherine last Saturday - she made me happy that I was able to use/claim amber points during my shopping, she asked me if I have Amber membership - I really dont remember this kind of stuffs at all. Since I have a good amount to spend - I only paid 30% of the full amount 😉 I hope others do the same efforts on customer service/cashier, makes may day too 😍

Return policy is deceptive, would not accept return as it was 1 day past date *due to carrier* using the label they provided — I shipped it over a week prior. They sent it back. I feel robbed. Awful customer experience when I called to inquire about this. I've shopped across all their brands, online and offline for 20+ years and due to this awful experience I will never buy anything from them ever again.

Gap sent wrong items - baby clothes! Then wanted me to repurchase my adult items and wait 15 days for a refund after I ship them back. I don’t work for them - I’m the customer. Oh wait - I WAS the customer!!

They may have some cute stuff but if you need to return anything, good luck. It's been 3 weeks and 3 phone calls later and they are still "looking into it". I was told 7 days for a credit.

Return policy is horrible .. ordered online .. size did not meet the need color was not looking the same .. got just 2 days late and they won’t take the return 😭 Why it’s brand new I did not even open a couple of them. Store at Stonebriar refused to take return at all . Why can’t they give store credit or an exchange ? Then called online and they said I could exchange . So went to another store at Preston , While they gave store credit for one order but for the other which was also late they said they can give only 50% of it WHY???? I am taking store credit why half on one and not on other . Don’t do online shoppers from GAP unless you are absolutely sure.

Gap kids has the cutest selection of kids clothing. I always know that when I need something for my kids, Gap Kids is the place to go. Keep it up!